Warnings & complaints
Complaints filed by investors about firms in our coverage. Check the firm’s licence records before you send money.
Coverage: Futures, options and derivatives providers
Showing 15 of 15
Complaints are reproduced as submitted to the original source. They are allegations, not established facts, and the complainants’ identities have not been verified.
I requested a USD 9,000 withdrawal on the 15th of last month and have seen nothing since. At first customer service told me to email [email protected]; I sent three emails with my trading records and did not even get an automatic reply.
I have traded on this platform for three months and the first few withdrawals of a few hundred dollars went through normally. Last week my account reached USD 1,288 and I wanted to withdraw it to pay rent, but the platform suddenly demanded “advanced verification”. I had already uploaded my ID and bank card; every time I ask, customer service says it is “under review” and goes silent when asked for a timeline. Yesterday I found my account had been switched to “risk control” status and I can no longer even trade. This is clearly an excuse to keep my money.
When the U.S. non-farm payroll data was released, I made two trades on the platform and got completely screwed! I had placed a sell-stop order for USD/JPY at 161.62, but the platform executed it at 161.38, costing me 23 pips for no reason. Even worse, my buy order for USD/CHF at...
Gold rose and I was about to close, when the platform suddenly froze. After logging back in the price was lower and all my profit was gone. Customer service said it was a “network problem”, but other platforms were working normally.
Initially, they offered a 100% deposit bonus. After receiving the bonus, odd things started to happen. While trading, the bonus was suddenly withdrawn and shortly after, my account suffered from negative floating. When I tried to close the position, I couldn't. The negative float...
Severe slippage caused the client’s account to be liquidated.
test
At 8:30 pm on 28 May 2024 there was a US data release. My stop-loss was set at 2338, and after the release the high was only 2337.24, yet my position had already been closed automatically.
I placed a buy order at 2461 in advance with a stop-loss at 2459. After the data release the order should have filled at 2461 but slipped to 2470.4. The 2459 stop-loss was useless and I was stopped out at a loss.
ตามรูปเลยแบบนี้คิดว่ามันแปลกๆครับ
I have reported the slippage problem six times and the platform just fobs me off. Last week it happened again; I took screenshots and filed a complaint, and customer service replied that it had been “passed to the technical department” — then nothing. The next day the same slippage happened again. When I asked why it was never fixed, they suggested I “adjust my trading strategy”. Slippage is clearly the platform’s problem, so why should I bear the loss?
To Gate.io’s global management, regulators, FinanceWiki and the crypto community: I am an ordinary user pushed to the brink by Gate.io, writing to expose how the exchange abused its power to freeze user assets and how its customer support system broke down completely. My family is going through a sudden crisis and a close friend is seriously ill, yet the platform, which calls itself “safe and efficient”, has answered only with automated messages and inhumane delays. Since mid-March 2025, when I found my account had been barred from withdrawals without reason, I have sent five emails, opened eleven live-chat sessions and called…
I've been completely screwed over by the technical issues of this garbage platform! When trading gold on their MT5, the candlestick charts are always drifting and misaligned, showing a drop when it should be a rise. At critical moments, it inevitably freezes, and by the time I ca...
Using the browser inside the official imToken app, I followed the link bit122.icu to a fake Coinbase platform. At first, following their “Web3 earning plan”, I made small amounts and could withdraw them. Then they persuaded me to invest more for bigger returns, but no matter how much I put in afterwards, nothing could be withdrawn. They are still using this method to scam people — be careful.
This platform called WeTrade targeted me through a Telegram group, using fake regulatory licenses and celebrity endorsement photos to gain trust. Initially, a $5,000 "trial order" turned into $8,000 in just three days, but after I increased my investment to $50,000, the so-called...
Warnings and complaints come from an imported dataset and have not been checked against the issuing regulator or the complainant. Complaints originally written in Chinese appear only after an editor has reviewed an English translation.